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FAQs – Frequently Ask Questions
1/6 What is vegetable ivory or tagua?
Also called tagua, pronounced "tawa", it is a seed that comes from a palm tree from South America, the Phytelephas macrocarpa palm, it grows in the shade of the rainforest. There can be about 50 seeds in the fruit or bug from this tree. The young palm tree needs more than 10 years to produce these fruits.
At first liquid, and even edible, the seed takes 2 to 3 months to dry in the sun. Then, it becomes very hard. At this moment we carve it like wood: we cut, carve, polish and color it, in order to create TAWA B'Art jewelry and accessories!
Once polished, the seed strongly looks like animal ivory both in color and appearance: hard, white and opaque.
At first liquid, and even edible, the seed takes 2 to 3 months to dry in the sun. Then, it becomes very hard. At this moment we carve it like wood: we cut, carve, polish and color it, in order to create TAWA B'Art jewelry and accessories!
Once polished, the seed strongly looks like animal ivory both in color and appearance: hard, white and opaque.
2/6 Why is tagua called "vegetable ivory"?
Once polished, the seed strongly looks like animal ivory both in color and appearance: hard, white and opaque. For its similarity with animal ivory, it is called "vegetable ivory", even if it is much lighter than elephant ivory!
Tagua or vegetable ivory is an ecological, ethical and responsible alternative to animal trafficking.
Tagua or vegetable ivory is an ecological, ethical and responsible alternative to animal trafficking.
3/6 How to maintain my vegetable ivory jewelry?
As for any other jewelry, you should not use any abrasive product or household product to maintain your Tawa B’Art jewelry and accessories. Avoid putting them in water, or playing sports with, avoid chlorine, salt or sunlight for a long time.
Easy maintenance, to shine your jewelry or accessory in vegetable ivory just rub it briskly with a cleaning cloth, in a few seconds it regains its initial shine.
4/6 What are the advantages of tagua or vegetable ivory jewelry?
Our Tawa B'Art jewelry and accessories are ecological, vegan, eco-responsible, fair trade and ethical!
Discover here more details about our creations:
Discover here more details about our creations:
5/6 How long does vegetable ivory jewelry and accessories last?
Vegetable ivory is a very strong material, our jewelry and accessories use the best elements of vegetable ivory to provide a high quality to our creations that resist in time. Their color also remains almost intact after several years.
Our jewelry has a guarantee for one year, in order to give you whole satisfaction within the framework of a normal use, more information in our general conditions of sale.
Our jewelry has a guarantee for one year, in order to give you whole satisfaction within the framework of a normal use, more information in our general conditions of sale.
6/6 QWhat material is used to color and assemble Tawa B'Art jewelry?
The color is obtained by cooking in a non-toxic color bath used for textiles.
Our vegetable ivory jewelry has clasps and primers guaranteed nickel-free, anti-allergic, most are stainless steel. For the most sensitive ears, we offer 925 silver ear hooks to choose from when selecting the earrings.
Our vegetable ivory jewelry has clasps and primers guaranteed nickel-free, anti-allergic, most are stainless steel. For the most sensitive ears, we offer 925 silver ear hooks to choose from when selecting the earrings.
1/3 I bought a piece of jewelry that is too big or too small, what can I do?
Write to us at contact@tawabart.com and explain your needs.
Following our validation by email, we will send you back (excluding shipping costs) the new modified or exchanged jewel according to the availability at the time of your request (valid only for jewels, not valid for Hats & decoration category)
Following our validation by email, we will send you back (excluding shipping costs) the new modified or exchanged jewel according to the availability at the time of your request (valid only for jewels, not valid for Hats & decoration category)
2/3 My jewelry broke, what can I do?
Our Tawa B'Art jewelry is manufactured with great care.
They are guaranteed for one year, and in order to give you full satisfaction in normal use a return is possible.
In case of return judged abusive by Tawa B'Art repair costs will be applied. More information in our General Terms and Conditions.
They are guaranteed for one year, and in order to give you full satisfaction in normal use a return is possible.
In case of return judged abusive by Tawa B'Art repair costs will be applied. More information in our General Terms and Conditions.
3/3 Can I get my money back?
If the product received does not give you complete satisfaction, we offer you to refund the cost of the product. You can benefit from a "satisfied or reimbursed guarantee" of 14 days upon receipt of your package.
For more information on the terms and conditions, see our General Terms and Conditions.
For more information on the terms and conditions, see our General Terms and Conditions.
1/2 What are the available payment methods?
The payment of your order is available by credit card, VISA, Mastercard, Amex, and also by Paypal or bank transfer, more information in our General Terms and Conditions.
2/2 Is the payment safe and secure?
The payment on our website is completely secure, thanks to our powerful e-commerce system, your banking data are protected during the whole banking transaction.
1/2 Where can you deliver and at what price?
We deliver anywhere in the world.
The delivery is offered from 50 euros of order for a shipment with La Poste by Colissimo. Below 50 euros of order in the basket, the delivery by Colissimo is 10 euros. All shipments are tracked and you can follow each step thanks to your Colissimo package number.
The delivery is offered from 50 euros of order for a shipment with La Poste by Colissimo. Below 50 euros of order in the basket, the delivery by Colissimo is 10 euros. All shipments are tracked and you can follow each step thanks to your Colissimo package number.
2/2 What is the delivery time?
Depending on the destination country, delivery time can vary from a few days to more than 2 weeks.
We also offer another faster delivery solution. With DHL, delivery takes 2 to 7 days, with an additional fee to pay with your order.
We also offer another faster delivery solution. With DHL, delivery takes 2 to 7 days, with an additional fee to pay with your order.
Do not hesitate to contact us
Didn’t find the answer you were looking for?
We can help you, send us a message in the contact form .
We can help you, send us a message in the contact form .
Mail : contact@tawabart.com
Phone Number| Whatsapp : +33 (0) 6 72 28 13 99
St Barthélemy, French West Indies
Mail : contact@tawabart.com
Phone Number| Whatsapp : +33 (0) 6 72 28 13 99
St Barthélemy, French West Indies