Access to and use of the site are subject to acceptance of and compliance with these Terms of Use.
The editor reserves the right to modify, at any time and without notice, the site and services as well as the present GTU, in particular to adapt to the evolutions of the site by the provision of new functionalities or the suppression or the modification of existing functionalities.
The user is therefore advised to refer to the latest version of the GTU before any navigation, which is accessible at any time on the site. In case of disagreement with the GTU, no use of the site can be made by the user.

For the good management of the site, the editor will be able at any time :

• To suspend, interrupt or limit access to all or part of the site, to reserve access to the site, or to certain parts of the site, to a specific category of Internet user;
• Delete any information that may disrupt the operation of the site or violate national or international laws, or the rules of Netiquette;
• Suspend the site to make updates.

1. REGISTRATION

Access to certain services, and in particular to all paid services, is conditional on the user’s registration.
The registration and access to the services of the site are reserved exclusively to capable individuals, having filled and validated the registration form available online on the site Tawabart.com, as well as the present General Conditions of Use.
When registering, the user agrees to provide accurate, sincere and up-to-date information on his person and his civil status. The user will also have to proceed to a regular verification of the data concerning him/her in order to keep it accurate.
The user must therefore provide a valid e-mail address, to which the site will send him/her a confirmation of his/her registration to its services. An e-mail address cannot be used more than once to register for services.
Any communication made by Tawabart.com and its partners is consequently deemed to have been received and read by the user. The latter therefore undertakes to regularly consult the messages received on this e-mail address and to answer within a reasonable time if necessary.
Only one registration to the services of the site is allowed per individual.
The user is given an identifier allowing him/her to access a space reserved for him/her (hereinafter “Personal Space”), in addition to entering his/her password.
The login and password can be changed online by the user in his personal space. The password is personal and confidential, the user agrees not to communicate it to third parties.
Tawabart.com reserves in any case the right to refuse a request for registration to the services in case of non-compliance by the user with the provisions of these General Terms of Use.

2. UNSUBSCRIBE

The regularly registered user may at any time request to unsubscribe by visiting the dedicated page in his personal space. Any unsubscription from the site will be effective after the user has completed the form provided for this purpose, within the following period: 1 month.

3. DELETION OF THE PERSONAL SPACE AT THE INITIATIVE OF THE SITE EDITOR

It is brought to the attention of the user that the publisher reserves the right to delete the personal space of any user who violates these conditions of use and sale, and more particularly in the following cases

• If the user makes an illicit use of the site;
• If the user, when creating his personal space, voluntarily transmits erroneous information to the site ;
• If the user has not been active on his personal space for at least one year.
  
  Should the publisher decide to delete the user’s personal space for any of these reasons, this will not constitute damage to the user whose account has been deleted.
  This removal does not constitute a waiver of any legal action that the publisher may take against a user who has violated these rules.

The publisher is only responsible for the content that he himself has edited.
The publisher is not responsible:

• In case of technical or computer problems or failures or compatibility of the site with any hardware or software;
• Direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the site or its services;
• The intrinsic characteristics of the Internet, particularly those relating to the unreliability and lack of security of the information circulating on it;
• Illicit content or activities using its site, without its due knowledge within the meaning of Law No. 2004-575 of 21 June 2004 for confidence in the digital economy and Law No. 2004-801 of 6 August 2004 on the protection of individuals with regard to the processing of personal data.
  
  Furthermore, the site cannot guarantee the accuracy, completeness and timeliness of the information provided.
  
  The user is responsible for:
• Protecting your equipment and data;
• The use of the site or its services;
• If it does not respect the letter or the spirit of these TOS.

1.PAYMENT

The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given to this effect is proof of his consent to the sale as well as to the due date of the sums due under the order.
The seller has set up a procedure for verifying orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by asking the customer for identification data.
In case of refusal of authorization of payment by credit card from the accredited organizations or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not paid in full or in part for a previous order or with whom a payment dispute is pending.

2. CONFIRMATION

Upon receipt of the validation of the purchase and the payment by the customer, the seller will send to the customer, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.
The seller is obliged to send an invoice to the customer upon delivery.
The customer may request that the invoice be sent to another address than the delivery address by sending a request to this effect to the customer service department (see contact details below) before delivery.
In case of unavailability of a product, the seller will inform the customer by e-mail as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and definitive.
The customer can always exercise his right of withdrawal within 14 days from the moment he was informed about the unavailability of the product.
For any question relating to the follow-up of an order, the customer will be able to contact the customer service at the following coordinates:
by e-mail to contact@tawabart.com

– Standard delivery (La Poste): 6 to 30 days depending on the destination country

– Express delivery (DHL): 3 to 6 days, delivery cost calculated according to the weight and the country of destination during the validation of the order
The shipping time is calculated from the total receipt of payment by tawabart.com
In case of absence of the buyer at his address during the delivery, a notice of passage will be left with a deadline to be respected by the buyer to pick up the package at the post office indicated, in the case of the choice of standard delivery with the Post Office.

1.VERIFICATION OF THE ORDER

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must check the condition of the products. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery note.
The customer must indicate on the delivery form, and in handwritten form, any anomaly concerning the delivery.
The customer shall, if necessary, inform the seller of his reservations in the following manner:
by e-mail to contact@tawabart.com

3. DELIVERY ERROR

In case of error of delivery and/or non-conformity of the products compared to the indications appearing on the purchase order, the customer formulates his complaint near the salesman the same day of the delivery or at the latest the first working day following the delivery.
The claim may be made in the following ways:
by e-mail to contact@tawabart.com
Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the customer.

4. RETURN OF ORDER

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, according to the following procedures:
Contact us at contact@tawabart.com specifying the product to return, following our prior validation by email return the product by mail within 14 days upon receipt of the package.
We recommend sending the package by Colissimo with an insurance / guarantee taken from the carrier of the package to avoid theft or loss of the returned package. Tawa B’Art could not be held responsible for the loss of the package by the carrier when returning the package.
Any complaint or return not carried out in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the customer.
Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return shipping costs are at the customer’s expense.

1. GUARANTEE OF CONFORMITY

The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity.
As such, he may choose between repair or replacement of the goods, under the conditions provided for in Article L. 211-9 of the Consumer Code.
The customer is not required to prove the existence of a lack of conformity, within 6 months (24 months as of March 18, 2016, except for used goods) following the date of delivery of the product.

2. WARRANTY OF DEFECTS

The customer, if he implements the guarantee of the defects envisaged in articles 1641 and following of the Civil code, will be able to choose between the resolution of the sale or a reduction of the price, and this in accordance with article 1644 of the Civil code.

3. COMMERCIAL GUARANTEE

The seller offers the customer a commercial guarantee covering the conformity of the products and ensuring in case of non-conformity the refund of the purchase price, the replacement or the repair of the product, for the following duration: one year on the jewels only.
This warranty does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
This warranty is not exclusive of the application of the warranties provided for in 9.1 and 9.2.
Our products are entirely natural and handmade. Also each piece of handicraft is different, in size, color or shape and can therefore vary slightly from the photos presented.

The customer can exercise his right of withdrawal and return of the product within 14 working days after delivery.
The customer will exercise his right of withdrawal by contacting the customer service:

by e-mail to contact@tawabart.com
After having communicated his decision to withdraw, the customer has 14 days from the date of delivery to return or restitute the goods, the carrier’s stamp being proof
Any withdrawal or return not made in the rules defined above and within the time limits could not be taken into account and releases the seller from any responsibility towards the customer.
The customer will be able to ask for the exchange or the refunding of the returned product, without penalty, except for the expenses of return or exchange which remain with its load.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.
Some products, because of their intrinsic quality, will not be subject to the right of withdrawal and will not be refunded, including but not limited to the products referred to in Article L. 121-21-8 of the Consumer Code namely:

• any custom-made product;
• any product that by its nature cannot be reshipped;
  The seller shall refund the customer the full amount paid, within 14 days of the recovery of the goods or the transmission of a proof of shipment of these goods.